SHIPPING & DELIVERY POLICY
Last updated August 08, 2022.
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://initiumnovum.de/terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
We offer a free 3-5 day DHL delivery shipping on all orders located in Germany. Once your order is packed, we will sent you an email with the tracking number.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping.
For information about customs process:
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
QUESTIONS ABOUT RETURNS?
If you have any questions about returns, please review our Return Policy:
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by: