Return Policy

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

We require a receipt or proof of purchase to complete your return.

Please return your purchase to: 

Initium Novum 
Freisinger Str.78
85445 Oberding
Germany

There are certain situations where only a partial refund is available:

Any item that is not in original condition, damaged or missing parts not due to our error. If a refund is not possible.
Any item returned more than 30 days after delivery.
No refund, exchange possible.

Once we have received and inspected your return, we will send you an email to let you know that we have received your returned item. We will also inform you of the approval, exchange or rejection of your refund.

If approved, your refund will be processed and credited back to your credit card or original payment method within 15 days.

Delayed or missing refunds

If you have not yet received a refund, first recheck your bank account.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. It often takes some time for a refund to be posted.

If you have done all of this and still have not received your refund, please contact us at Contact form or i.initium.novum@gmail.com.